What's changed?
We're now delivering to the whole of the UK, not just locally.
This means you can enjoy zero waste groceries from anywhere in the UK, and returns are easier than ever - simply place your empties in the pre-paid return envelope provided and pop it into your nearest post box.
What’s happening for existing customers
If you had a weekly.shop account, it’s already been moved across to refill.shop. When you next log in, you’ll simply be prompted to set a new password.
And to say thank you for being one of our earliest supporters, we’re giving you free delivery for life on all your refill.shop orders.
We’d love you to try out the new system - and tell us what you think. Your feedback is what’s helped us shape this next step.
Why have we made the change?
For months, we’ve been developing alternatives to the heavy glass jars we used for local deliveries (you will probably have noticed your orders getting heavy as we’ve expanded the pantry range!).
That led us to something new: washable, food-grade, BPA- and PVC-free reusable plastic bags that go through the same reuse system as our jars, steel containers, and cotton bags.
We quickly realised that because these bags are thin, light, and durable, they can travel safely through the post - complete with a freepost return envelope so you can send them back for cleaning and reuse.
This means we can now bring closed-loop groceries to every corner of the UK, not just local areas.
The model works a little differently - but it’s simpler, more scalable, and ultimately allows us to have a bigger positive impact quickly.
We still plan to bring back local deliveries when we can. But as a small team, this was the right next step: grow our reach, reduce waste, and get more people reusing.
Please give it a try!
The new refill.shop service is live - we’d love you to be among the first to test it and share your feedback. The new reusable packaging has been through extensive testing - but nothing beats real-world use.
Your support helped us build the world’s first circular supermarket. Now, together, we’re taking it nationwide.
We can't wait for you to try it.
-- Paul & Mark